Our Ideal Candidate


  • A customer service oriented personality and mindset – must demonstrate politeness, patience and helpfulness
  • The ability and desire to help non-technical users to resolve technical problems and queries – must demonstrate empathy
  • Excellent oral and written communication skills in English
  • The ability to effectively communicate and collaborate remotely
  • Is punctual, disciplined and organized
  • Is a good problem solver and has attention to detail
  • Has a passion for education – motivated by seeing the results of work through student learning
  • The ability to build relationships with international and culturally diverse coworkers
  • A proactive attitude and the ability to take initiative and ownership
  • A willingness and confidence to learn new things, especially using technology tools
  • Demonstrated experience in teaching – preferably teaching to 6 – 18 year olds within a school classroom environment
  • Comfortable and enjoys or is interested to work with a range of technologies including, but not limited to: Google Docs, Sheets and Slides; online communication tools like Slack, email, video conferencing software; online collaboration and management tools like Google Drive, Asana; (Comprehensive Training will be provided)


  • Experience in customer support, preferably in the education or learning sector
  • Proficiency with coding in HTML, CSS and JavaScript
  • A teaching qualification – preferably for teaching to 6 – 18 year olds
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