JOIN US IN CABANATUAN, THE PHILIPPINES

BSD will open its fourth office in the Philippines in 2019. The primary functions of this office will be to:

  • provide online support to our users globally
  • assure quality of our content and features on our online learning platform

The team will work closely with our offices in Bangkok, Hong Kong and Philadelphia. The office will be located in the Good Samaritan College campus and will have 4 full time staff.

Education Technology Support Specialist

BSD is searching for a personable and passionate individual to join our growing team. We are looking for a self-learner who shares our mission to make the learning and understanding of technology and design accessible to all students and teachers. As a Technical Support Specialist you will help our global network of teachers and students better use and experience our online learning platform, BSD Online. New graduates are welcome to apply.

Job Responsibilities

  • Identifying and assessing customers’ needs to achieve satisfaction
  • Providing proactive support to our users globally
  • Logging and managing customer support data
  • Creating content for our online support / community site

Required Qualifications

  • Has strong written and oral English communication skills
  • Comfortable working with a range of technologies like, but not limited to: computers, online communication tools like Slack, email, video conferencing software etc, and online collaboration and management tools like Google Drive, Asana, etc. Training will be provided
  • A teaching qualification or demonstrated experience in teaching – preferably teaching to 6-18 year olds within a school classroom environment

Our Perfect Candidate

  • Is customer service oriented – polite, patient and helpful
  • Is punctual, proactive, organized and creative
  • Has a passion for education with a strong desire to make a difference every day
  • Has the ability to build relationships with international and culturally diverse coworkers to create a dynamic environment
  • Is a great problem solver

Nice To Have

  • Experience in customer support, preferably in the education / learning sector
  • Proficiency with coding in HTML, CSS and JavaScript

Compensation

  • 40 hour work week based on rotation (will include nights and weekends)
  • Salary range: 10,000 – 25,000 pesos / month (depending on experience)
  • Medical insurance
  • Free snacks and drinks
  • Convenient office location in Good Samaritan College, Cabanatuan, Philippines

Why is it great to work at BSD Education?

  • Access to the latest technologies and opportunities to experiment
  • The chance to work with inspiring students, awesome colleagues and forward thinking educators
  • Opportunities to contribute to lessons and technologies used by thousands of students

QA & Performance Associate

BSD is searching for a personable and passionate individual to join our growing team. We are looking for a self-learner who shares our mission to make the learning and understanding of technology and design accessible to all students and teachers. As a QA and Performance Associate you will help our global community of teachers and students better use and experience our online learning platform BSD Online. New graduates are welcome to apply.

Job Responsibilities

  • Ensuring our content and online platform is of the highest quality in line with our QA Process
  • Interpreting and using data from our online platform create performance reports
  • Creating content for our online support / community site
  • Moderating our online support / community site

Required Qualifications

  • Has strong written and oral English communication skills
  • Comfortable working with a range of technologies like, but not limited to: computers, online communication tools like Slack, email, video conferencing etc, and online collaboration and management tools like Google Drive, Asana, etc. Training will be provided

Our Perfect Candidate

  • Is punctual, proactive, organized and creative
  • Has a passion for education with a strong desire to make a difference every day
  • Has the ability to build relationships with international and culturally diverse coworkers to create a dynamic environment where play, discovery and hard work go hand-in-hand
  • Is customer service oriented – polite, patient and helpful
  • Is a great problem solver and has attention to detail

Nice To Have

  • Experience in customer support, preferably in the education / learning sector
  • Proficiency with coding in HTML, CSS and JavaScript

Compensation

  • 40 hour work week based on rotation (will include nights and weekends)
  • 15 days holiday + Philippines public holidays
  • Salary range: 10,000 – 25,000 pesos / month (depending on experience)
  • Medical insurance
  • Free snacks and drinks
  • Convenient office location in Good Samaritan College, Cabanatuan, Philippines

Why is it great to work at BSD Education?

  • Access to the latest technologies and opportunities to experiment
  • The chance to work with inspiring students, awesome colleagues and forward thinking educators
  • Opportunities to contribute to lessons and technologies used by thousands of students